Terms and Conditions

TERMS AND CONDITIONS OF SALE

GENERAL CONTRACTING CONDITIONS

E-NextRider Sport Pro Gear S.L.

Last update: [DATE]

1. Identification of the seller

These General Contracting Conditions regulate the relationship between:

E-NextRider Sport Pro Gear S.L.
Tax ID (NIF): [NIF]
Registered office: [ADDRESS]
Email: [EMAIL]
Telephone: [PHONE]
Website: [DOMAIN]

Hereinafter, E-NextRider.

E-NextRider carries out marketing and distribution activities for products related to electric sports mobility, high-performance electric vehicles, equipment, accessories, components, and related products.

2. Purpose

These conditions regulate purchases made through the E-NextRider online store.

Accessing the store and placing an order imply the acceptance of these General Contracting Conditions.

Before finalizing a purchase, the customer will have access to these conditions and must accept those that are legally applicable.

3. Contracting capacity

To make a purchase, the user must have the legal capacity to contract in accordance with the applicable legislation.

When the purchase is made by a company, self-employed person, professional, or entity, the person placing the order declares that they have sufficient capacity and authorization to act on behalf of said entity.

4. Products

E-NextRider markets products related to electric sports mobility, including, but not limited to:

Electric unicycles (EUC).
Electric scooters.
Electric motorcycles.
Electric motocross bikes.
Electric karts.
Electric sports vehicles.
Protective gear.
Helmets.
Sportswear.
Accessories.
Components and spare parts.
Batteries.
Chargers.

The characteristics, specifications, images, and availability of the products will be displayed on the corresponding product page.

Technical specifications may be modified by the manufacturers.

5. Product information

E-NextRider will strive to ensure that the information published is accurate and up to date.

However, certain characteristics may vary from photographs, images, or descriptions when the manufacturer makes production modifications.

Minor differences that do not affect the functionality, safety, or essential characteristics of the product will not necessarily constitute a breach of contract.

When there is a relevant modification that affects an order already placed, E-NextRider will inform the customer and apply the legally appropriate solution.

6. Prices

The prices displayed in the store will be those corresponding to each product at the time the order is placed.

Unless expressly stated otherwise, prices for consumers will include legally applicable taxes.

Shipping costs or other additional expenses will be shown during the purchase process before finalizing the order when applicable.

For professional customers or companies, different commercial conditions, prices, and rates may exist.

7. Made-to-order products

E-NextRider works, for certain products, using a made-to-order system.

This means that some products may not be physically in our warehouse at the time of purchase and may be requested from the corresponding manufacturer or distributor once the order is confirmed.

The made-to-order modality allows us to offer a wide range of products and reduce the need to maintain large quantities of stock.

The fact that a product is sold made-to-order does not in itself imply the exclusion of the consumer's legal rights.

8. Availability

The availability indicated on the website may depend on the stock available at E-NextRider, manufacturers, distributors, or associated European warehouses.

When, after placing an order, an exceptional circumstance occurs that prevents the product from being supplied, E-NextRider will inform the customer and offer, where applicable:

an alternative;
a new delivery date;
or a refund of the amounts paid.

9. Placing the order

To make a purchase, the customer must:

Select the product.
Add it to the cart.
Enter the necessary data.
Select the shipping method.
Select the payment method.
Review the order details.
Accept the corresponding conditions.
Confirm and make the payment.

Once the process is completed, the customer will receive an electronic confirmation of the order.

10. Order confirmation

Receipt of the electronic confirmation proves that E-NextRider has received the order request.

When applicable, the contract will be perfected in accordance with the applicable legislation once the order is accepted and the payment has been successfully completed.

The confirmation will include, where applicable:

purchased products;
quantities;
price;
taxes;
shipping costs;
payment method;
delivery address.

11. Obvious error in price or information

If a manifest and obvious error occurs in the price, description, or characteristics of a product, E-NextRider may contact the customer to inform them of the error.

Where legally applicable, the customer may decide whether to continue with the purchase at the correct price or cancel the order and receive the corresponding refund.

12. Payment methods

The store may offer different payment methods, including:

Visa.
Mastercard.
American Express.
UnionPay.
PayPal.
Klarna.
Shop Pay.
Apple Pay.
Google Pay.

The availability of each method may vary depending on the country, device, amount, and payment provider conditions.

Payments may be processed by specialized third-party providers.

13. Payment security

E-NextRider uses specialized platforms and providers to process payments.

When payment is processed directly by an external provider, E-NextRider will not have access to the full bank card details.

Payment providers may perform security checks and fraud prevention.

14. Invoicing

The customer will receive the corresponding invoice in accordance with the applicable tax regulations.

Professional customers must correctly provide the tax information necessary for the issuance of the invoice.

The customer will be responsible for the accuracy of the tax information provided.

15. Shipping and delivery

Orders will be sent to the address provided by the customer during the purchase process.

Delivery times will be those indicated in the Shipping and Delivery Policy and may vary depending on the product, availability, destination, and transport method.

For large volume products or those incorporating lithium batteries, specialized transport services may be used.

16. Receipt of the order

The customer must check the exterior condition of the shipment upon receipt.

When there is visible damage, it is recommended to leave a record of the incident with the carrier and contact E-NextRider as soon as possible, keeping the packaging and taking photographs.

This will not limit the consumer's legal rights.

17. Right of withdrawal

When the buyer is a consumer, they may exercise the legal right of withdrawal within the legally established period, currently 14 calendar days, except for exceptions provided by law.

The conditions and procedure are detailed in our:

Refund, Returns and Withdrawal Policy.

18. Returns

Returns must be made following the procedure established in our:

Returns Policy.

No product should be sent to an address other than the one indicated by E-NextRider for managing the return.

19. Legal warranty

Consumers will have the rights corresponding to the legal guarantee of conformity established by current legislation.

In the case of new products, the legal period of liability for lack of conformity will be that established by the applicable regulations.

The specific conditions are developed in our:

Warranty Policy.

20. Use of vehicles and products

The customer must use each product in accordance with:

manufacturer instructions;
technical specifications;
safety conditions;
applicable legislation.

The acquisition of an electric vehicle does not automatically imply that said vehicle is authorized to circulate on any public road.

The customer must check the legal conditions for circulation, registration, homologation, insurance, permits, or any other requirement that applies to the specific vehicle and the place where it will be used.

21. Products intended for sports or competition use

Some E-NextRider products may be intended for:

closed circuit;
training;
competition;
sports use;
off-road;
private facilities.

When a product is intended for a specific use, that circumstance will be indicated in the product description or corresponding documentation.

The user is responsible for using the product under the conditions permitted by applicable legislation.

22. Homologated and non-homologated products

When a product has homologation, certification, or specific documentation, this information will be indicated on the product page or in the documentation provided by the manufacturer.

The existence of a homologation for a certain use does not necessarily imply that the vehicle can be used in the same way in all countries or territories.

The customer must check the requirements applicable to the place where they intend to use it.

23. Modifications and preparations

Modifications made to vehicles, electrical systems, batteries, motors, controllers, braking systems, or other components may affect:

safety;
performance;
homologation;
warranty;
legality of circulation.

Modifications must be carried out in accordance with the manufacturer's instructions and applicable regulations.

24. Batteries and electrical products

Products that incorporate lithium batteries must be used, charged, and stored in accordance with the manufacturer's instructions.

The customer must use only compatible chargers and accessories.

Batteries should not be handled, opened, or modified without the corresponding technical knowledge and authorization.

Conditions regarding wear, defects, and battery warranty are regulated in our Warranty Policy.

25. Purchases made by companies and professionals

When the buyer acts as a:

company;
self-employed person;
professional;
distributor;
sports entity;
club;
organization;

the operation may be subject to specific commercial conditions.

In these cases, there may be:

professional rates;
volume discounts;
minimum orders;
specific payment conditions;
specific transport conditions;
specific commercial warranties.

Conditions expressly agreed upon between E-NextRider and the professional customer will prevail over the general conditions where legally applicable.

26. User responsibility

The user is responsible for using the products appropriately and in accordance with the instructions provided.

E-NextRider will not be responsible for damages derived exclusively from:

incorrect use;
negligence;
accidents;
unauthorized modifications;
use contrary to the manufacturer's instructions;
use of incompatible components;
improper handling;
use contrary to applicable regulations.

The above is understood without prejudice to the legal warranty rights that correspond to the consumer.

27. Intellectual property

The contents, texts, images, photographs, designs, logos, and other elements of the store are protected by applicable law.

Their reproduction or commercial use without authorization is prohibited.

Manufacturer brands belong to their respective owners.

28. Data protection

The processing of personal data will be carried out in accordance with our:

Privacy Policy.

29. Cookies

The use of cookies and similar technologies is regulated through our:

Cookies Policy.

30. Modification of conditions

E-NextRider may modify these General Contracting Conditions when necessary.

The conditions applicable to a purchase will be those in force at the time of placing the order.

31. Applicable legislation

These conditions will be governed by the Spanish and European legislation that is applicable.

When the buyer is a consumer, the mandatory rules for the protection of consumers and users will be respected.

32. Dispute resolution

E-NextRider will endeavor to resolve amicably any incident that may arise with its customers.

Consumers may use the complaint and out-of-court dispute resolution mechanisms available in accordance with current legislation, without prejudice to their right to go to the competent administrative or judicial bodies.

33. Contact

For any query related to these General Contracting Conditions: