Return Policy

RETURNS POLICY

E-NextRider Sport Pro Gear S.L.

Last updated: [DATE]

1. Purpose

This Policy establishes the procedure for the return of products purchased through the E-NextRider Sport Pro Gear S.L. online store.

Returns may occur for various reasons, including:

exercise of the right of withdrawal;
product received incorrectly;
product damaged during transport;
lack of conformity;
incident covered by the legal warranty;
return agreed upon with E-NextRider.

The consumer's legally recognized rights shall not be limited by this policy.

2. Return Request

Before sending any product, the customer must contact E-NextRider to notify them of the return and receive the corresponding instructions.

The request must be made via:

Email: [RETURNS EMAIL]

The customer must provide, where applicable:

full name;
order number;
product they wish to return;
reason for the return;
photographs or videos of the incident, when necessary.

It is not recommended to send any product without having previously received return instructions.

3. Returns due to Right of Withdrawal

When the customer has the status of a consumer and exercises their legal right of withdrawal, they must communicate it within the legal period of 14 calendar days from receipt of the product, except for legally provided exceptions.

Once the decision to withdraw has been communicated, the product must be returned within the following 14 calendar days.

The financial terms of the refund are regulated in our Refund, Returns and Withdrawal Policy.

4. Product Condition

The customer must handle the product only to the extent necessary to verify its nature, characteristics, and operation.

In the case of a return due to withdrawal, the customer may be liable for any decrease in value resulting from handling beyond what is necessary to verify the product.

Therefore, we recommend returning the product, whenever possible, with:

original packaging;
charger;
accessories;
manuals;
documentation;
supplied tools;
protective elements;
other components originally included.

The absence of the original packaging will not automatically result in the loss of the right of withdrawal when legally applicable.

5. Electric Products and Vehicles

The products sold by E-NextRider may include electric vehicles and high-performance products.

In the case of:

electric unicycles (EUCs);
electric scooters;
electric motorcycles;
electric dirt bikes;
electric karts;
batteries;
chargers;

the return must be carried out following the specific instructions provided by E-NextRider.

These products may contain lithium batteries and, for safety reasons, may require specialized packaging and transport.

6. Lithium Batteries

A battery, electric vehicle, or other product incorporating a lithium battery must not be sent using a transport service that is not authorized to transport this type of goods.

Before making the return, the customer must contact E-NextRider to receive the corresponding instructions.

When necessary, E-NextRider may arrange or indicate the appropriate transport method.

7. Large Volume Products

Large or heavy products, such as motorcycles, electric dirt bikes, karts, or other vehicles, may require special transport.

In these cases, the customer must contact E-NextRider beforehand.

A large volume vehicle should not be sent on your own without having coordinated the transport first.

8. Product Received Incorrectly

If the customer receives a product different from the one ordered, they must contact E-NextRider as soon as possible.

After verifying the incident, the corresponding procedure for the collection or return of the product will be indicated.

When the error is attributable to E-NextRider, the legally corresponding return and replacement costs will be assumed by the company.

9. Product Damaged During Transport

If the product arrives with visible damage, we recommend:

Photographing the packaging before opening it.
Photographing any external damage.
Recording the incident with the carrier when possible.
Contacting E-NextRider as soon as possible.
Keeping the packaging and all shipping elements until instructions are received.

The incident will be handled with the corresponding carrier or supplier.

Consumer rights will not be limited by the internal deadlines established for reporting an incident.

10. Products with Lack of Conformity

If the product presents a lack of conformity covered by the legal warranty, the customer must contact E-NextRider to initiate the corresponding procedure.

In these cases, the solution may consist of, in accordance with applicable law:

repair;
replacement;
price reduction;
contract termination.

Returns related to a lack of conformity will be managed according to our Warranty Policy.

11. Made-to-Order Products

E-NextRider markets certain products through a made-to-order system.

The fact that a product has been purchased made-to-order does not in itself eliminate the consumer's legal rights of return or withdrawal.

However, certain products personalized or manufactured specifically according to the customer's specifications may be subject to legal exceptions to the right of withdrawal.

When an exception is applicable, it will be communicated to the customer before finalizing the purchase.

12. Personalized Products

Products manufactured or modified specifically according to the customer's instructions or specifications may be excluded from the right of withdrawal when established by current legislation.

This will not affect the rights that correspond to the consumer in case of lack of conformity.

13. Inspection of Returned Products

Once a product is received, E-NextRider may check its condition to determine:

reason for the return;
condition of the product;
existence of damage;
operation;
included accessories;
possible lack of conformity.

This check will not limit the consumer's legal rights.

14. Return Costs

Return costs will depend on the reason for the return.

Withdrawal

In the exercise of the right of withdrawal, the direct return costs will be assumed by the customer when applicable and provided that they have been informed of this beforehand.

Defective Product or Lack of Conformity

When the return is due to a lack of conformity covered by the legal warranty, the legally corresponding costs will be assumed by E-NextRider.

Shipping Error

When E-NextRider has incorrectly sent a product different from the one purchased, the company will assume the legally corresponding costs.

Damages During Transport

When the damage is attributable to transport, E-NextRider will manage the incident with the corresponding operator and apply the legally appropriate solution.

15. Refund

Once the return is approved and when a refund is appropriate, it will be processed according to our Refund, Returns and Withdrawal Policy.

When legally appropriate, the refund will be made using the same payment method used in the purchase.

Effective credit times may depend on the bank or the payment provider used.

16. Purchases Made by Businesses and Professionals

The specific legal conditions for return and withdrawal provided for consumers will not necessarily be applicable to buyers acting as:

businesses;
freelancers;
professionals;
distributors;
other entities that do not have the legal status of consumer.

In these cases, the contractual conditions agreed between the parties and the corresponding regulations will apply.

17. Return Address

Products must be sent only to the return address that E-NextRider communicates to the customer for each case.

This is especially important when the product has been sent directly from a European manufacturer or distributor, as the return address may not match E-NextRider's registered office.

18. Contact

To request a return: