Shipping and Delivery

SHIPPING AND DELIVERY POLICY

E-NextRider Sport Pro Gear S.L.

1. Scope of application

This Shipping and Delivery Policy regulates the conditions applicable to the shipping and delivery of orders placed through the E-NextRider Sport Pro Gear S.L. online store.

Conditions regarding purchases, returns, warranties, and withdrawals are regulated in their corresponding policies.

2. Order preparation

Orders will be prepared once payment has been confirmed.

Products available in stock will generally be prepared for shipment within 1 to 2 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

For certain vehicles or products requiring special technical or logistical preparation, the preparation time may be longer.

3. Delivery times

The delivery times indicated below are estimates and may vary depending on the destination, product, logistics provider, and shipment characteristics:

Spanish Peninsula: 3–7 business days.
Balearic Islands: 5–10 business days.
Canary Islands, Ceuta, and Melilla: 7–14 business days.
European Union: 5–10 business days.

For electric vehicles, large-volume merchandise, or products requiring specialized transport, the delivery time may differ and will be communicated to the customer when applicable.

Delivery times do not include, where applicable, times derived from customs procedures.

4. Shipments from manufacturer or distributor warehouses

Due to our distribution model, certain products may be shipped directly from the warehouses of manufacturers or distributors located in Spain or other European Union countries.

In these cases, the order may be managed and delivered via the manufacturer's or distributor's logistics provider.

The customer will receive the tracking information available for the shipment.

5. Carriers

E-NextRider Sport Pro Gear S.L. will select the appropriate logistics provider based on the product, destination, and shipment characteristics.

For certain products, we use carriers specialized in bulky merchandise, electric vehicles, high-value products, and goods containing lithium batteries.

The type of transport may vary depending on the product and destination.

6. Shipping costs

Shipping costs will be calculated based on:

destination;
weight;
dimensions;
type of product;
special characteristics of the merchandise;
required transport modality.

Whenever possible, the shipping cost will be displayed during the checkout process.

For certain vehicles or large-volume products, it may be necessary to carry out an individualized transport calculation.

7. Shipment tracking

Once the order has been dispatched, the customer will receive, when available, a tracking number via the email address used during the checkout process.

For orders shipped directly from a manufacturer or distributor, tracking may be managed by the corresponding logistics provider.

8. Delivery of the order

Orders will be delivered to the address indicated by the customer during the checkout process.

For certain large-volume products, the carrier may contact the customer in advance to coordinate the delivery date.

The customer must provide an address where delivery can be successfully carried out and, when necessary, provide a valid contact telephone number for coordination with the carrier.

9. Receipt and inspection of the order

We recommend that the customer check the external condition of the package at the time of delivery.

If the packaging shows visible damage, it is recommended to leave a record of it with the carrier and take photographs of the packaging before opening it.

If the product shows damage caused by transport, the customer must notify E-NextRider Sport Pro Gear S.L. as soon as possible, providing photographs of the packaging and the product to facilitate the management of the incident.

The reporting of a transport incident does not limit the legally recognized rights of the consumer.

10. Deliveries of vehicles and large-volume products

Electric unicycles (EUCs), electric scooters, electric motorcycles, electric motocross bikes, karts, and other sports electric mobility vehicles may require special transport and delivery conditions.

In these cases:

delivery time may differ;
transport may be carried out by a specialized provider;
prior coordination of the delivery may be necessary;
the order may be delivered via palletized transport when the product characteristics require it.

Specific conditions will be communicated to the customer when necessary.

11. Lithium batteries

Certain products sold by E-NextRider Sport Pro Gear S.L. incorporate lithium batteries.

This type of merchandise is subject to specific transport, handling, and safety requirements.

For this reason, certain products, destinations, or transport modalities may be subject to restrictions, special conditions, or different timeframes.

12. Delivery delays

The indicated timeframes are estimates and may be affected by circumstances related to transport, weather conditions, logistics incidents, transport restrictions, holidays, customs procedures, or other circumstances beyond the control of E-NextRider Sport Pro Gear S.L.

In the event of a significant delay affecting the order, the customer will be informed as soon as we are aware of it.

In any case, the maximum timeframes and rights established by applicable legislation will be respected.

13. Deliveries in Spain

We ship to:

Spanish Peninsula.
Balearic Islands.
Canary Islands.
Ceuta.
Melilla.

Transport conditions, timeframes, and costs may vary depending on the destination and type of product.

Shipments to the Canary Islands, Ceuta, and Melilla may be subject to customs procedures, taxes, duties, or other legally applicable costs.

14. Deliveries in the European Union

We ship to various countries in the European Union, subject to logistical availability and the transport conditions applicable to each destination.

Shipping times and costs may vary depending on the country and the type of product.

15. Shipments outside the European Union

For shipments outside the European Union, the customer must contact E-NextRider Sport Pro Gear S.L. in advance to check service availability and obtain a shipping quote.

International shipments may be subject to customs duties, taxes, import fees, and other expenses established by the destination country.

Unless expressly stated otherwise, such costs will be the responsibility of the recipient.

16. Incorrect address or inability to deliver

The customer is responsible for correctly providing the data necessary to carry out the delivery.

If the order cannot be delivered due to an incorrect or incomplete address, or the inability to contact the recipient, the carrier may take the actions provided for in their terms of service.

Additional costs derived from a re-shipment may be applicable when they are attributable to the customer and legally appropriate.

17. Contact

For any query related to the status or delivery of an order, the customer may contact: